Effective June 2024
Service details:
"OnePlay Cloud Game Platform Service" is a cloud game based on the concept of "player-provided games". Players do not need to have top-level As a gaming device, you only need to connect to the Internet to play computer games purchased from online stores (Steam, Epic, etc.). In addition, you also Available on all smart devices (phones, tablets, desktop/laptops (Windows and Mac), Android TV Play AAA-level computer games on Android TV Box), and use a game controller to enhance the gaming experience and fun!
Home Media Entertainment Services ─ "OnePlay Cloud Game Platform Service"
1. These "OnePlay Cloud Game Platform Service" ("Cloud Game Service") terms and conditions ("these Terms and Conditions") govern Provision and use of "Cloud Gaming Service". Unless the customer agrees to these terms and conditions, the use of "Cloud Gaming" service.
2. These terms and conditions apply to customers of the "Three Places Plan". Customers using "Cloud Gaming Server" in Hong Kong and Mainland China When using "Service", the data usage generated will be deducted from the free usage of the service plan. If the data usage exceeds the service The usage included in the service plan, additional usage will be calculated according to local mobile data charges
3. Downloading and using "Cloud Game Service" locally will deduct local mobile data usage. During roaming, you can use roaming data to To download and use the "Cloud Gaming Service" according to the service, customers must pay additional roaming data from the relevant mobile communication network provider. According to the fee. Therefore, customers should try to use Wi-Fi as much as possible to avoid excessive mobile data usage.
4. Each valid Macau mobile phone number can only apply for a "Cloud Gaming Service" account once.
5. "Cloud Gaming Service" is charged a one-time fee based on game time and service validity period. After the validity period expires, the remaining Play time will be automatically forfeited. Except as provided in Article 20 below, the fees mentioned in this article are not refundable, convertible or transferable. Transfer to any other service.
6. After the game time is over, customers need to purchase game time again to continue using the "cloud gaming service"
7. When using the "Cloud Game Service", customers must go to online game stores (Steam, Epic, Ubisoft, Blizzard, EA, Microsoft and Fanatical) to pre-purchase the game. For games available in "Cloud Gaming Service", please refer to OnePlay Cloud gaming platform service webpage (www.oneplay.in) game library.
8. Notwithstanding the provisions of Clause 6 above, the maximum daily gaming time for customers is 6 hours to ensure that users receive a balanced gaming experience. gaming experience and helps prevent excessive screen time.
9. Unless otherwise agreed by CTM, the "Cloud Gaming Service" is only for the customer's personal and non-commercial use. registration, Logging in or transmitting the "Cloud Gaming Service" does not grant or transfer to the customer any rights or interests in the "Cloud Gaming Service" or the content therein. Commercial use rights.
10. All contents of the "Cloud Gaming Service" are provided by third parties. CTM will not assume any responsibility for the quality, nature, accuracy or assumes no responsibility for performance and practicality.
11. In order to log in and use the "Cloud Gaming Service" normally, customers must check whether their device is compatible with the "Cloud Gaming Service". guest Users need to pre-download the "Cloud Game Service" application on their smart devices and may need to update it regularly, otherwise the "Cloud Game Service" The use of "Game Services" may be affected.
12. Since the "Cloud Gaming Service" charges a one-time fee based on game time and service validity period, if the customer cancels or applies for suspension "Cloud Gaming Service", the service fee will not be refunded. If a customer cancels or applies for suspension of Internet or mobile phone service service, or the mobile phone / Internet services provided by CTM were canceled due to failure to pay within the time limit. The "Cloud Gaming Service" will also be terminated at the same time. Even if the validity period has not expired, the remaining game time will be forfeited, and Service fees will not be refunded.
13. SMS reminder / SMS notification / Confirmation SMS may be delayed due to telecommunications network conditions. The content of the SMS is for reference only. Everything is subject to CTM’s latest records.
14. If it is discovered or suspected that a customer has used the "Cloud Gaming Service" for fraud, deception, illegal or improper use, CTM will reserves the right to permanently or temporarily suspend customers' use of the "Cloud Gaming Service" or any of its services at any time without notice. Some services.
15. When using the "Cloud Gaming Service", customers agree to be bound by CTM's Acceptable Use Policy (AUP) and "OnePlay Cloud Game Platform Service" privacy statement and terms and conditions of use; the agreement can be found on the OnePlay Cloud Game Platform Service
Disclaimer: Steam©, Valve & Steam software are all property of the Valve Corporation.Steam & Steam logo are trademarks and/or registered trademarks of Valve Corporation. Origin©,Origin software are all the property of Electronic Arts Inc. Ubisoft©, Ubisoft Connect software are all the property of Ubisoft Entertainment SA. All trademarks are property of their respective owners in the US and other countries.
OnePlay has a Grievance Officer to address your concerns regarding data safety, privacy, and other Platform usage concerns. You may contact the, Grievance Officer at any of the following:
Address: 14th Floor, Hindustan C, Bus Stop, 247 Park, Lal Bahadur Shastri Marg, Gandhi Nagar, Vikhroli West, Mumbai, Maharashtra 400079
Email: grievance@oneplay.in
Note - Kindly send all user related grievances to the above mentioned email ID, in order for us to process and resolve the same in an expeditious manner